Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
15+ years of experience delivering award-winning, connected, personalized, shared products with a focus on transportation and direct-to-consumer experiences. My mission is to enrich one's life with digital tools, products, and services.
Operations | Strategy | Execution
01. Established a Global Team and Led the Design Strategy across the Stellantis Ownership Experience from Jeep to Maserati.
Established Stellantis's Global UX practice across NAFTA, LATAM, EMEA, and APAC design studios with a primary focus on crafting a connected ownership experience for Jeep, Ram, Dodge, Chrysler, SRT, Maserati, Fiat, Alfa Romeo, and Ram Professional across EV's, Hybrids and Gas Vehicles. Defined career paths and led operations within the design practice across User Experience including: Interaction Design, User Interface Design, Copywriting, Motion, Content Strategy, & Research. Initiated Stellantis's new Global Design System across mobile, wearables, and web (ownership experience), which opened up nine figure operational savings across engineering, product, marketing and design.
Crafted the strategic vision that combined the Mopar and UConnect apps and provided a single vehicle app per brand, unified code base for engineering, significant nine figure cost savings for the business and a foundational core experience that can evolve with unique features per brand.
VIEW DETAILS | Jeep | Wagoneer | Dodge | Chrysler | RAM | Maserati | Alfa Romeo | Fiat
02. A Motorola Brand Experience & Revival – Direct-To-Consumer, Omni-Channel, Brand Experience across an entire mobile portfolio of products.
Led the Re-design of the Moto Maker Design Studio and complimentary experience centers that resurrected Motorola from it’s legacy days and operations with such iconic phones like the razor and kept the inventor of the mobile phone top of mind after some struggles into the smart phone market.
Moto Maker's was a built-to-order hardware experience – a first in the mobile industry – that created the buzz needed in the market for the company while providing consumer's the ability to make their phone uniquely theirs. This vision was led by industry great, Rick Osterlo who was former CEO of Motorola and now runs Google’s hardware division. My role consisted of expanding the Moto Maker experience globally while leading the redesign across all digital channels and new experience centers. Beyond the contributions above, I learned some of the most invaluable lessons in leadership that guide me today (+/-).
Webby nominated & IDEA award winner – Motorola (Google/Lenovo)
VIEW DETAILS | Marques Brownlee Review | Jony Ives – Moto Maker
03. Microsoft Duo Phone – Incubation Team.
As consumers needs to digest more content on mobile devices grew so did the form-factor that allows for it. And so the foldable smartphone was born. My role on this project ranged from optimizing keyboard layouts for dual screen devices to designing more robust immersive experiences across Office, Bing Travel and Xbox.
This career-defining experience in 2010 continues to be etched in my professional journey as a moment where I worked with some of the best and brightest that continues to make an impact across Amazon, Google, Twitter/X, and more. My extreme gratitude goes out to our leader, Mike Kruzeniski for being a great mentor during this project by helping me sharpen my UX chops and trusting me with this project. He is missed dearly in the community. Pioneer Studios was a special place due to Mike and team. Thanks for providing me an opportunity to shift my journey from Art/Creative Direction to Product Design!
Key Experiences Designed: Device Navigation | Bing Travel, Forza Racing, Madden Football, AR Travel, and Power Point
Over the years, I've had the opportunity to craft experiences across three main areas of design obtaining the necessary skill-set that drives business outcomes meanwhile exceeding customer needs.
Tools, Processes, People, & Performance:
Team Mission | Team Cadence | Team Structure | Tool Procurement | Capacity Planning | Team Budget | Team Operational Methodologies | Team Wiki | Vendor Oversight & Relationship | Corporate Band Alignment to Design Titles & Roles | Design Reviews & Standing Meetings | Dual-Track Agile | Learning & Development | Tradeshow & Conference Approvals | Performance Management | 1:1 | Weekly Meetings | Quarterly Tech Reviews | Employee Experience Journey | Onboarding Experience | Career Path and Trajectory | Participant Compensation For Studies | Sourcing For Research | In-Product and External Insights | Digital Transformation | Digital Content Management Systems | Standardized Practice Documents & Files | Design System
Team Operations | Resourcing | Learning & Development | Procurement | Design Systems
The Why, The What, The How:
Personas & Segmentation | Brand & Application Architecture | Customer Journey Mapping | Storyboards | Prototyping | Application Structures | User Story Mapping | Design Research (Generative & Evaluative) | Content Strategy | Information Architecture | Accessibility Mapping
Useful | Usable | Desirable | Findable | Accessible | Credible
Execution is everything!
The best products come to life when product, engineering, and design works together as a unified team. Design and Strategy means nothing without great execution.
IXD | UI | Content | Sound | Motion | Copy
Grateful for all the partnerships and colleagues throughout the years.
Razor-sharp UX chops, creative artistry, combined with strong business savvy is what makes Harlan one of the strongest design leaders I have worked with. I was frequently his Product Management counterpart through several Motorola.com launches including for Moto Maker (our online design studio for smartphones and wearables) - our most important product, under direct visibility of the CEO.
Harlan believes in combining strategic thinking with hands-on, results oriented execution. Our most recent UX iteration of Moto Maker has produced measurably positive impact to customer satisfaction, user engagement and our bottom line, thanks to Harlan's active leadership.
Google/Motorola
I've collaborated with Harlan while working on the design and development of connected vehicles at Stellantis. During that period Harlan has always been a highly skilled designer and a committed professional: always open, curious and creative.
It has always been a pleasure to work with him and see how he fostered a positive culture, challenging designers to do their best while also pushing for openness and collaboration.
Stellantis (Formerly Fiat Chysler)
I worked with Harlan on his redesign of Moto Maker. The design he inherited was extremely flawed from a basic usability perspective and there were new challenges being introduced from new product categories (smartwatches) and new types of customization that he had to tackle on top of it. Harlan did a great job of evaluating a wide range of existing customization tools and envisioning new ways of interacting and customizing. He was also able to quickly and easily pivot from blue sky innovation to more of a leap in usability but a step in interaction innovation.
Harlan is great to work with and brings passion for his work and refreshing creativity to his designs.
Google/Motorola
I grew up in the northern suburbs of Chicago. My childhood revolved around anything that moved: racing bikes, skiing, boating, three wheelers, and motorcycles. I thrived on activity and exploration, always looking for the next challenge. Weekends with my dad were eventful to say the least. Together, we built remote-control cars from scratch and dove into conversations about how things worked—whether it was mechanics or the fundamentals of business. These moments sparked my love for hands-on problem-solving and creative thinking and understanding hard work by doing.
While I excelled in science based, experiential activities, traditional classrooms presented a challenge. My learning style didn’t align with rigid educational systems, and I spent time in special education classes. Instead of feeling discouraged, these experiences shaped my perspective, teaching me how differently people learn and process information. I became deeply aware of the unique ways individuals engage with the world around them. Teachers who embraced out-of-the-box thinkers introduced me to stories of icons like Albert Einstein and Richard Branson (later in life), who overcame their own educational hurdles by leaning into their strengths. I learned that success isn’t about fitting into a system—it’s about creating your own path.
This understanding became the foundation of my passion for design. I developed a fascination with systems—how they work, how people interact with them, and how they can be improved to meet diverse needs. Design offered a way to channel my creativity and empathy into building experiences that empower others.
In high school, I explored architecture through a University of Illinois program, where I discovered how design influences human behavior and connection. Captivated by this intersection of form and function, I pursued architecture at the University of Kansas. However, the program’s highly theoretical approach didn’t align with my learning style or creative energy. After a period of reflection and self-discovery in Colorado—where I indulged my passion for skiing and reconnected with my love for exploration—I found my way to Columbia College in Chicago.
At Columbia, everything clicked. The school’s hands-on, project-based approach to digital design allowed me to thrive. The emphasis on storytelling, collaboration, and problem-solving aligned perfectly with my strengths. During this time, I also worked at a brewery in Lincolnshire, Illinois and went from server to manager to put myself through college. I graduated in the top 1% of my class and launched my design career in Chicago and later moved to Seattle where I discovered my true passion for product design at Microsoft crafting inclusive, user-centered experiences that align to people needs. I was fortunate to be guided by some great folks at Microsoft and never looked back.
My experiences throughout life didn’t just shape my career—they defined my values. I believe that design should celebrate human diversity, adapt to different needs, and empower people to engage with systems in ways that feel natural to them. One of my favorite moments occurs during research when we usually says, “We’re not testing you; we’re testing the system.” It’s a simple yet powerful reminder that poorly designed systems—not users—are often the root of frustration. Good design shifts blame away from individuals and toward solving systemic issues and makes me think of my early childhood education living in a cog but unlike those geared towards the masses, I get to create stuff that is tailored to the individual.
Key Learnings:
My journey from designer to design leader was a progression fueled by curiosity, collaboration, and a growing desire to build tools and systems to complete the task at hand. As a designer, I loved diving into the craft—solving problems, creating seamless interactions, and designing thoughtful user experiences. But over time, I realized that my passion extended beyond the work itself. I found immense satisfaction in building environments where others could thrive, amplifying the impact of design through collaboration and mentorship.
Growing Into Leadership
It started organically—colleagues would ask for my feedback, whether on designs, workflows, or career challenges. I too would ask others for advice when certain manager appeared to not have our best interest at heart or how to handle certain issue at hand. I naturally stepped into a guiding role, helping others hone their skills and find clarity in their work.
These moments made me see leadership not as a departure from design but as an evolution of it. I wasn’t just creating experiences for users; I was now shaping experiences for teams, building systems that made their work smoother, more effective, and more fulfilling. I really enjoyed the process part and making sure everyone had what they needed to be successful in their role that led to an organic servant style leadership approach.
Over the years, I realized Design Leadership is rooted in these three area:
As I’ve progressed from designer to design leader, I’ve learned that true leadership lies in empowering others to reach their potential while aligning design efforts with broader goals. By building efficient systems, advocating for user-centered strategies, and ensuring high-quality execution, I’ve created environments where creativity thrives and teams can collaborate effectively. My journey has taught me that leadership is about creating the conditions for success, both for individuals and the organization. Ultimately, design is about solving problems, but leadership is about creating the space for others to innovate, grow, and make a lasting impact.
Discover the Whole Story, Build the Right Product
By: Jeff Patton | Marty Cagan | Alan Cooper | Martin Fowler
Harlan Douglas – Resume (pdf)
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